HELP DESK SOFTWARE

We deliver fast, efficient and highly intuitive web based help desk software applications that are designed for their specific function yet easily configurable to fit the way you work.
Direct web updates on tickets and two way email tracking ensures all communications are maintained in the help desk.
Configuration
The features, fonts, colour schemes and terminology are easily configured from the Administration menu for seamless integration with your existing Intranet or Corporate web site. Many optional features are available for first class support of your customers or end users. For the more adventurous, Shared Open Source Code ensures ultimate flexibility of design and gives you peace of mind without the need for ESCROW agreements.
Technology
Built on Active Server Pages (ASP) for security and ease of modification. Web pages are designed for maximum efficiency and minimum impact on existing resources. TCP/IP browser network access, HTTP traffic and web page caching for the most efficient use of network resources. Engineered for fast browser response even via 56K modem dial up and wireless handheld devices.
Server Platform
Any Microsoft Operating System (except XP Home and Vista Home Basic editions which do not support IIS)
Microsoft Internet Information Server (IIS)
Processor PIII + Intel 600Mhz +
Memory : 256MB Ram +
HardDisk : Initial install 10MB free space. Allow 2Gb for growth
Client Computers
Internal Users or external Customers require a web browser that supports java and frames such as Netscape or MS Internet Explorer. No specific client side installations are required. Just provide them with the URL (web address) or a link from your Intranet or web site to the User/Customer pages which incorporate Call logging, Tracking, Call updating, FAQ's and other optional pages and features.
Support Operators require the URL to the main help desk program using Internet Explorer version 4 or higher (or Mozilla Firefox with IE plug-in) for full functionality or any browser/PDA to review and update their assigned call tickets.
Backend Database Options
Helpdesk Software comes with a Microsoft Access 2000 database back end which is upgradeable to MS SQL Server (including MSDE) or to MySQL. There is no additional charge. after initial install for our specific upsizing instructions.